> /v1/alternatives/freshdesk
Open source alternatives to FreshDesk[007]
FreshDesk is a customer support helpdesk with ticketing, shared inboxes, multichannel messaging, automation and self-service portals. Below are 7 self-hostable open source alternatives, ranked by GitHub popularity.
Chatwoot
Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud
★ STARS
29.1k
⑂ FORKS
7.2k
Zammad
Zammad is a web based open source helpdesk/customer support system.
★ STARS
5.6k
⑂ FORKS
984
Erxes
Experience Operating System (XOS) that unifies marketing, sales, operations, and support — run your core business seamlessly while replacing HubSpot, Zendesk, Linear, Wix and more.
★ STARS
4.0k
⑂ FORKS
1.3k
Chaskiq
A full featured Live Chat, Support & Marketing platform, alternative to Intercom, Drift, Crisp.
★ STARS
3.5k
⑂ FORKS
502
frappe-helpdesk
Modern, Streamlined, Free and Open Source Customer Service Software
★ STARS
3.1k
⑂ FORKS
782
Dittofeed
Open-source customer engagement & messaging automation
★ STARS
2.8k
⑂ FORKS
341
Cossistant
Open-source, customer support platform with fully customizable AI support agents for developers / startups shipping SaaS.
★ STARS
654
⑂ FORKS
38
// EDITOR'S TAKE
Zammad is the closest to Freshdesk's ticketing core, with SLAs, escalation rules and a proper agent workflow. Chatwoot wins when most of your volume is live chat and social channels rather than email tickets, and frappe-helpdesk is the lightest option with a decent knowledge base if you can live with a smaller ecosystem.
// FREQUENTLY ASKED
What is the best open source FreshDesk alternative?
Chatwoot is the most popular open source FreshDesk alternative by GitHub stars (29,084 stars). The other 6 options are ranked above.
Are these FreshDesk alternatives self-hostable?
Yes — every project listed here is open source and runs on your own infrastructure. Click into a project to see its license, stars, language, and current health status.
Are they free?
All projects shown are free and open source. Check each project's license page for the terms — most are MIT, Apache 2.0, or AGPL.